Sports / Live
This page sets out exactly how kg999 collects, uses and protects the information tied to your account — from login details through to payment records involving FPX and Boost. Access to our services depends on local law and is available only where local regulations permit.
When you open an account with kg999, we collect the information needed to operate that account — your registered contact details, login activity, and the transaction history generated each time you move funds through FPX, Boost or Touch 'n Go eWallet. We store this data to fulfil the account services you use, to verify payment activity and to respond to support requests raised through our contact channels. We do not sell your personal data to third parties. Data shared with payment processors — including FPX and Boost — is limited to what those processors need to complete a transaction. We keep transaction records for as long as the account remains active and for a reasonable retention period after closure, in line with our operational requirements. Cookies and similar tracking tools are used on kg999 to maintain your session state and to understand how pages are navigated, so we can improve the account experience. You can manage cookie preferences through your browser settings. If you access our platform from a region where local law restricts online account services, availability of those services depends entirely on what local law and eligible regions permit — this policy applies only within that boundary.
Not every service connected to your account sits under this policy. The table below clarifies what we control directly, and what falls under a separate provider's terms. Understanding the boundary helps you direct privacy questions to the right place — whether that is our support team or a third-party payment processor.
Covered fully by this policy. kg999 holds and processes the email address, login timestamps and device session data tied to your account. You may request a summary of this data through our support channel at any time.
Covered in part. kg999 retains a record of transaction references and amounts. However, the payment processor's own privacy terms govern how FPX and Boost handle the banking or wallet data on their side of the transaction.
Covered. We collect anonymised navigation data — pages visited, session duration, referral source — to improve the site. This data is not linked to your personal account unless you are logged in when browsing.
Not covered. If a link on kg999 takes you to an external site, that site's own privacy policy applies. We have no control over how external services collect or process your data once you leave our domain.
Your account gives you practical control over the personal data we hold. You can review the contact details and wallet information tied to your profile by logging in and opening the account settings page — the current state of your registered details is shown there after authentication. If any detail is incorrect, you can update it directly from the same settings screen; for fields that are not editable in-app, contact our support team and we will make the correction on your behalf. Where you have a question about how a specific piece of data is being used — for example, a FPX or Boost transaction record you do not recognise — raise it through the privacy contact route listed in the Support section of this page. We aim to respond to data queries within the timeframe shown in our support acknowledgement message. Closing your account does not erase records immediately; retention periods apply as described in the Policy Details section above.
Log in and open account settings. Your registered email, contact details and payment method history are listed there. The view reflects the current state of your profile — no delay between what we hold and what you see.
Edit directly in account settings where the field allows it. For locked fields — such as a registered mobile number linked to Boost or FPX — submit a correction request to the support team with your account reference.
Use the privacy contact route in the Support section below. Include your account email and a clear description of the record in question. Our team will confirm receipt and respond within the timeframe stated in the acknowledgement.
Contact support to start the account closure process. Note that transaction records — including FPX, Boost and Touch 'n Go eWallet activity — are retained for the period set out in our operational policy before permanent deletion.
For any privacy-related question — data access, correction requests, or a transaction record you want to clarify — use one of the contact routes below. Having your registered account email ready when you get in touch helps the team locate your record without delay.
Open the chat widget from any page on kg999 while logged in. State that your query is privacy-related so the team can route it to the right handler. Response times are shown inside the chat window.
Send your privacy or data-correction request to the support email address shown in your account dashboard under the Help section. Include your account reference and a brief description of the record in question.
The Help Centre in your account dashboard lists common privacy questions and the steps to follow for data reviews and corrections. Check there first — many requests can be completed without contacting the team directly.
The steps below describe how kg999 manages your data in practice — from how we secure account sessions through to how long we keep payment records and who you contact when something needs to change.
Each login session is tied to your registered credentials. If a session is inactive for a set period, you are signed out automatically. We recommend logging out after each session on a shared device to keep your account details protected.
Cookies on kg999 maintain your session state and help us understand how the account pages are used. You control cookie preferences through your browser settings. Disabling all cookies may affect how the login and account screens behave.
Transaction references for FPX, Boost and Touch 'n Go eWallet deposits are held in your account history for as long as the account is active. After account closure, records are kept for the operational retention period before deletion.
When this policy changes in a material way, we publish a notice on kg999 and, where possible, send an alert to your registered contact. The current version is always the one shown on this page — check it before raising a data query.
The questions below address what we hear most often about account data, payment records and your options under this policy. If your question is not covered here, use the contact routes in the Support section above.
We collect your registered email address, contact details and the information you provide during account setup. Once active, your login timestamps, session data and payment references — including FPX and Boost transaction records — are added to your account file.
We do not sell your data. We share only the minimum information needed with payment processors like FPX and Boost so they can complete your transactions. Each processor governs that shared data under their own privacy terms, which sit outside this policy.
Log in to your account and open the account settings page. Your registered details, payment method records and contact information are listed there in real time. For a fuller data summary, contact the support team via the privacy contact route shown on this page.
Editable fields — such as your contact email — can be changed directly in account settings after login. For locked fields tied to a verified payment method like Boost or FPX, submit a correction request to support with your account reference and the team will action it.
After an account is closed, transaction records including FPX, Touch 'n Go eWallet and Boost activity are retained for our standard operational period before deletion. The Policy Details section on this page describes the retention approach in full.
Access to account services depends on local law and is available only where local regulations permit. This privacy policy applies only within the scope of those permitted regions. If access is not available in your location, account data collection does not take place.